Application Specialist/Help Desk
- Maintain and provide excellent customer service.
- Diagnose software/operator problems and recommend solutions.
- Instruct customers in the use of software applications via telephone and/or email.
- Troubleshoot technological problems and resolve problems online.
- Log inquiries into CRM and document resolution steps taken for inquires and the troubleshooting process.
- Manage customer installation projects.
- Provide user training on EndoSoft applications.
- Design solutions using additional EndoSoft technologies for existing customers.
- 25% to 30% travel required to customer sites for installation, upgrades, implementations and training.
- Proven communication and customer service skills.
- The ability to work independently and present a professional demeanor at all times.
- B.S. in Computer Science with at least two years experience in similar field.
- Strong problem solving skills and ability to multi-task.
- An energetic positive attitude.
- A working knowledge of hardware platforms, operating systems, networking, SQL and client/server technologies.
- Overnight travel required to customer sites for demonstrations, installations, upgrades, implementations and training.
- Experience with supporting systems in a medical environment is a plus.
Tech Support Field Engineer US
| Title: | Technical Support Field Engineers |
| Posted Date: | 10/04/2010 |
| Location: | Texas and Florida |
| Length: | Full Time |
| Type: | Sales and Service |
| Description: |
EndoSoft is currently looking for Technical Support Engineers for Texas, and Florida. This person will manage project installations, provide technical assistance, sales support, demonstration and training to physicians, nurses and administrative staff at healthcare facilities. They will also be responsible for troubleshooting and resolving technical related issues. Travel within territory (60-90%) is required. |
| Requirements: | The successful candidate must possess:
EndoSoft offers a generous benefits package including; 401K with company match, Medical, Dental, and Life Insurance. |
| How to Apply: |
Please e-mail your resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please specify what position you are applying for in the subject line of your message. You can also mail or fax your resume to:
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