JOB ACCOUNTABILITIES:

· Answer phone calls and create tickets for them · Install SQL Server, Native Client, SMSS & Express
· Document and Close Tickets · Install EndoVault
· Escalate tickets as needed · Run queries as needed for troubleshooting
· Send messages through ERP to staff and clients · Install and configure local database
· Communicate with team members via MS Teams · Add user to EndoVault and update credentials
· Install ENR · Resend images as needed in EndoVault
· Construct ENR reports · Update picklists in EndoVault
· Install, Troubleshoot, and correct GRS reports · Regenerate reports in EndoVault
· Understand the basics on ARGUS · Configure camera setup in EndoVault
· Identify message locations for interfaces · Unlock procedures
· Stop and Start Interfaces services as needed · Modify procedure reports in EndoVault
· Identify where interfaces failed · Configure reports \ build queries
· Identify logs from interfaces and be able to read them
· In house IT Support, including making cables as needed
· Site maintenance on client accounts in System information in ERP
· Build new client systems prior to sending to clients
· Ability to train clients on EndoVault · Identify issues with ENDOACCESS · Basic troubleshooting with Qlinical · Comprehensive understanding of EPIC API · Document issues with Image Ark · In-House client builds · Install ARGUS · Other duties as assigned

COMPETENCIES:

· Speaks clearly and persuasively in positive or negative situations
· Identify and resolve problems quickly and efficiently
· Exhibits high attention to detail
· Exhibits patience and persistence in the face of obstacles
· Responds well to questions
· Customer/Client Focus
· Technical Capacity
· Excellent customer service skills required
· Gathers and analyzes data skillfully
· Adapts well to change
· Spanish or other languages a plus

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands to successfully perform the essential functions of this job are as follows:

· While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
· The employee is occasionally required to climb or balance; and crouch or crawl.
· The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:

This is a full-time non-exempt position. Hours are 8:30AM to 5:00PM M-F. This is an in office position

TRAVEL:

No travel required for this position

JOB QUALIFICATIONS:

· Minimum of Associate degree in Computer Science or related field.
· Must have basic working knowledge of SQL; understanding of a database structure and how to execute simple statements.
· Experience with EHR, EMR, or practice management software a plus.
· Experience providing software support a plus.

Job Type: Full-time

Pay: $21.00 – $24.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:

8 hour shift
Monday to Friday
On call

Work Location: In person

To Apply to this Position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

Or Apply on Indeed

The Territory Manager plays a key role in the entire lifecycle of EndoSoft’s relationship with the customer including but not limited to prospecting, sales, project management, implementation, training and after sale service of EndoSoft solutions. The Territory Manager will work with clinical and IT staff to determine ideal workflows using EndoSoft applications which seamlessly integrate with existing electronic health record systems.

JOB ACCOUNTABILITIES:
· Develops and maintains strong relationships with assigned customers before, during and after go live, communicating regularly to promptly address any functionality requests and continuously look for ways to streamline their workflow.
· Develop high level knowledge of EndoSoft applications. Exhibit this knowledge while presenting, supporting, and resolving customer requests related to EndoSoft applications and interfaces.
· Assist EndoSoft team with end-to-end process from sales, implementation, and upgrade projects in assigned territory, including on-site support for training and project go lives.
· Provide post-implementation analysis and follow-up to assure customer satisfaction and proper utilization of the applications.
· Assess customer needs based on their established workflow, skill levels, and specialties.
· Provide functionality presentations, training, on-site implementation and support, prior to, during, and after go live for customers in assigned territory.
· Present and maintain a professional image of all EndoSoft Applications.
· Provide feedback to management personnel regarding application enhancements and suggestions for improvement.
· Upselling and cross-selling to existing customers in assigned territory
· Use knowledge and background in GI or software to assist in ongoing collaboration and training of peers and colleagues.
· Other duties as assigned.

COMPETENCIES:
· Customer Service – Responds promptly to customer requests for service and assistance
· Solicits customer feedback to improve functionality and overall service.
· Oral Communication – Territory managers must be able to effectively and persuasively communicate with customers, prospects, clinical staff, IT and healthcare administrators
· Listening – Must be an excellent listener and have the ability to share customers thoughts with EndoSoft management
· Written Communication – Must have the ability to write clearly and concisely, adjusting style based on the specific needs of each recipient. Present proposals and numerical data effectively.
· Self-motivated individual with the ability to work independently as well as in a team environment
· Organized and sales process minded
· Ability to travel extensively within assigned territory
· Basic knowledge of operating systems, network/server technologies, EMR, EHR, HL7, DICOM, PACs and other related software, equipment, and functions
· Develop ongoing knowledge of industry hardware platforms and related equipment used in focus departments (GI/Pulm/ENT/Oncology/Etc)
· Ability to prioritize and multitask
· Ability to maintain confidentiality of both customer and EndoSoft information
· Interact and collaborate effectively with peers and colleagues
· Must be detail-oriented and work within specific deadlines

SUPERVISORY RESPONSIBILITY:
This position is an individual contributor role.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working from a home office, while being able to travel to customer facilities on a regular, weekly basis. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands to successfully perform the essential functions of this job are as follows:
· While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer keypad and cell phone, reach, pick up, move, stoop, kneel to install related computer equipment and software installs.
· Ability to manage the stress associated with weekly field travel and territory management.
· The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are generally, Monday through Friday. Territory Managers need to be available when prospects and customers are available. Days and hours of work, including travel to customer locations will vary.

TRAVEL:
Ability to travel 60% of the time, both planned and on short notice, primarily domestic but on occasion international.
JOB QUALIFICATIONS:
· Minimum Education: Bachelor’s degree in related field.
· Clinical Knowledge of the primary space of Gastroenterology is necessary.
· Minimum Experience: 5 years of experience selling, supporting and / or working in the medical field. Related experience with electronic health records, Endoscopy Nursing or Technician preferred.
· Working knowledge of the healthcare industry, especially healthcare software
(EHR/EMR), Hospital, ASC and physician’s office workflow preferred.
· Valid Driver’s License, reliable automobile transportation and ability to maintain automobile insurance a must.
· Ability to pass a background check and drug screen (as applicable with state law).

OTHER DUTIES:
Please note this job description is not designed to be a comprehensive listing of
activities, duties or responsibilities that are required of the Territory Manager. Duties, responsibilities, and activities may change at any time with or without notice. We realize work isn’t just a job to you. It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits,
as well as short term and long disability and life insurance, flexible schedules, parental and adoption leave, so you can be ready for where life can take you.
EndoSoft… Equal Employment Opportunity for All.
It is the policy of EndoSoft to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in
the uniformed services, and any other characteristic protected by applicable federal, state or local law.’

Job Type: Full-time

Pay range: $75,000-$100,000
Plus Commission

Benefits:
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance

Schedule:
· Monday to Friday

To Apply to this Position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

The Territory Manager plays a key role in the entire lifecycle of EndoSoft’s relationship with the customer including but not limited to prospecting, sales, project management, implementation, training and after sale service of EndoSoft solutions. The Territory Manager will work with clinical and IT staff to determine ideal workflows using EndoSoft applications which seamlessly integrate with existing electronic health record systems.

JOB ACCOUNTABILITIES:
· Develops and maintains strong relationships with assigned customers before, during and after go live, communicating regularly to promptly address any functionality requests and continuously look for ways to streamline their workflow.
· Develop high level knowledge of EndoSoft applications. Exhibit this knowledge while presenting, supporting, and resolving customer requests related to EndoSoft applications and interfaces.
· Assist EndoSoft team with end-to-end process from sales, implementation, and upgrade projects in assigned territory, including on-site support for training and project go lives.
· Provide post-implementation analysis and follow-up to assure customer satisfaction and proper utilization of the applications.
· Assess customer needs based on their established workflow, skill levels, and specialties.
· Provide functionality presentations, training, on-site implementation and support, prior to, during, and after go live for customers in assigned territory.
· Present and maintain a professional image of all EndoSoft Applications.
· Provide feedback to management personnel regarding application enhancements and suggestions for improvement.
· Upselling and cross-selling to existing customers in assigned territory
· Use knowledge and background in GI or software to assist in ongoing collaboration and training of peers and colleagues.
· Other duties as assigned.

COMPETENCIES:
· Customer Service – Responds promptly to customer requests for service and assistance
· Solicits customer feedback to improve functionality and overall service.
· Oral Communication – Territory managers must be able to effectively and persuasively communicate with customers, prospects, clinical staff, IT and healthcare administrators
· Listening – Must be an excellent listener and have the ability to share customers thoughts with EndoSoft management
· Written Communication – Must have the ability to write clearly and concisely, adjusting style based on the specific needs of each recipient. Present proposals and numerical data effectively.
· Self-motivated individual with the ability to work independently as well as in a team environment
· Organized and sales process minded
· Ability to travel extensively within assigned territory
· Basic knowledge of operating systems, network/server technologies, EMR, EHR, HL7, DICOM, PACs and other related software, equipment, and functions
· Develop ongoing knowledge of industry hardware platforms and related equipment used in focus departments (GI/Pulm/ENT/Oncology/Etc)
· Ability to prioritize and multitask
· Ability to maintain confidentiality of both customer and EndoSoft information
· Interact and collaborate effectively with peers and colleagues
· Must be detail-oriented and work within specific deadlines

SUPERVISORY RESPONSIBILITY:
This position is an individual contributor role.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working from a home office, while being able to travel to customer facilities on a regular, weekly basis. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands to successfully perform the essential functions of this job are as follows:
· While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer keypad and cell phone, reach, pick up, move, stoop, kneel to install related computer equipment and software installs.
· Ability to manage the stress associated with weekly field travel and territory management.
· The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are generally, Monday through Friday. Territory Managers need to be available when prospects and customers are available. Days and hours of work, including travel to customer locations will vary.

TRAVEL:
Ability to travel 60% of the time, both planned and on short notice, primarily domestic but on occasion international.
JOB QUALIFICATIONS:
· Minimum Education: Bachelor’s degree in related field.
· Clinical Knowledge of the primary space of Gastroenterology is necessary.
· Minimum Experience: 5 years of experience selling, supporting and / or working in the medical field. Related experience with electronic health records, Endoscopy Nursing or Technician preferred.
· Working knowledge of the healthcare industry, especially healthcare software
(EHR/EMR), Hospital, ASC and physician’s office workflow preferred.
· Valid Driver’s License, reliable automobile transportation and ability to maintain automobile insurance a must.
· Ability to pass a background check and drug screen (as applicable with state law).

OTHER DUTIES:
Please note this job description is not designed to be a comprehensive listing of
activities, duties or responsibilities that are required of the Territory Manager. Duties, responsibilities, and activities may change at any time with or without notice. We realize work isn’t just a job to you. It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits,
as well as short term and long disability and life insurance, flexible schedules, parental and adoption leave, so you can be ready for where life can take you.
EndoSoft… Equal Employment Opportunity for All.
It is the policy of EndoSoft to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in
the uniformed services, and any other characteristic protected by applicable federal, state or local law.’

Job Type: Full-time

Pay range: $75,000-$100,000
Plus Commission

Benefits:
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance

Schedule:
· Monday to Friday

To Apply to this Position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

The Territory Manager plays a key role in the entire lifecycle of EndoSoft’s relationship with the customer including but not limited to prospecting, sales, project management, implementation, training and after sale service of EndoSoft solutions. The Territory Manager will work with clinical and IT staff to determine ideal workflows using EndoSoft applications which seamlessly integrate with existing electronic health record systems.

JOB ACCOUNTABILITIES:
· Develops and maintains strong relationships with assigned customers before, during and after go live, communicating regularly to promptly address any functionality requests and continuously look for ways to streamline their workflow.
· Develop high level knowledge of EndoSoft applications. Exhibit this knowledge while presenting, supporting, and resolving customer requests related to EndoSoft applications and interfaces.
· Assist EndoSoft team with end-to-end process from sales, implementation, and upgrade projects in assigned territory, including on-site support for training and project go lives.
· Provide post-implementation analysis and follow-up to assure customer satisfaction and proper utilization of the applications.
· Assess customer needs based on their established workflow, skill levels, and specialties.
· Provide functionality presentations, training, on-site implementation and support, prior to, during, and after go live for customers in assigned territory.
· Present and maintain a professional image of all EndoSoft Applications.
· Provide feedback to management personnel regarding application enhancements and suggestions for improvement.
· Upselling and cross-selling to existing customers in assigned territory
· Use knowledge and background in GI or software to assist in ongoing collaboration and training of peers and colleagues.
· Other duties as assigned.

COMPETENCIES:
· Customer Service – Responds promptly to customer requests for service and assistance
· Solicits customer feedback to improve functionality and overall service.
· Oral Communication – Territory managers must be able to effectively and persuasively communicate with customers, prospects, clinical staff, IT and healthcare administrators
· Listening – Must be an excellent listener and have the ability to share customers thoughts with EndoSoft management
· Written Communication – Must have the ability to write clearly and concisely, adjusting style based on the specific needs of each recipient. Present proposals and numerical data effectively.
· Self-motivated individual with the ability to work independently as well as in a team environment
· Organized and sales process minded
· Ability to travel extensively within assigned territory
· Basic knowledge of operating systems, network/server technologies, EMR, EHR, HL7, DICOM, PACs and other related software, equipment, and functions
· Develop ongoing knowledge of industry hardware platforms and related equipment used in focus departments (GI/Pulm/ENT/Oncology/Etc)
· Ability to prioritize and multitask
· Ability to maintain confidentiality of both customer and EndoSoft information
· Interact and collaborate effectively with peers and colleagues
· Must be detail-oriented and work within specific deadlines

SUPERVISORY RESPONSIBILITY:
This position is an individual contributor role.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working from a home office, while being able to travel to customer facilities on a regular, weekly basis. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands to successfully perform the essential functions of this job are as follows:
· While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer keypad and cell phone, reach, pick up, move, stoop, kneel to install related computer equipment and software installs.
· Ability to manage the stress associated with weekly field travel and territory management.
· The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are generally, Monday through Friday. Territory Managers need to be available when prospects and customers are available. Days and hours of work, including travel to customer locations will vary.

TRAVEL:
Ability to travel 60% of the time, both planned and on short notice, primarily domestic but on occasion international.
JOB QUALIFICATIONS:
· Minimum Education: Bachelor’s degree in related field.
· Clinical Knowledge of the primary space of Gastroenterology is necessary.
· Minimum Experience: 5 years of experience selling, supporting and / or working in the medical field. Related experience with electronic health records, Endoscopy Nursing or Technician preferred.
· Working knowledge of the healthcare industry, especially healthcare software
(EHR/EMR), Hospital, ASC and physician’s office workflow preferred.
· Valid Driver’s License, reliable automobile transportation and ability to maintain automobile insurance a must.
· Ability to pass a background check and drug screen (as applicable with state law).

OTHER DUTIES:
Please note this job description is not designed to be a comprehensive listing of
activities, duties or responsibilities that are required of the Territory Manager. Duties, responsibilities, and activities may change at any time with or without notice. We realize work isn’t just a job to you. It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits,
as well as short term and long disability and life insurance, flexible schedules, parental and adoption leave, so you can be ready for where life can take you.
EndoSoft… Equal Employment Opportunity for All.
It is the policy of EndoSoft to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in
the uniformed services, and any other characteristic protected by applicable federal, state or local law.’

Job Type: Full-time

Pay range: $75,000-$100,000
Plus Commission

Benefits:
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance

Schedule:
· Monday to Friday

To Apply to this Position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

The Territory Manager plays a key role in the entire lifecycle of EndoSoft’s relationship with the customer including but not limited to prospecting, sales, project management, implementation, training and after sale service of EndoSoft solutions. The Territory Manager will work with clinical and IT staff to determine ideal workflows using EndoSoft applications which seamlessly integrate with existing electronic health record systems.

JOB ACCOUNTABILITIES:
· Develops and maintains strong relationships with assigned customers before, during and after go live, communicating regularly to promptly address any functionality requests and continuously look for ways to streamline their workflow.
· Develop high level knowledge of EndoSoft applications. Exhibit this knowledge while presenting, supporting, and resolving customer requests related to EndoSoft applications and interfaces.
· Assist EndoSoft team with end-to-end process from sales, implementation, and upgrade projects in assigned territory, including on-site support for training and project go lives.
· Provide post-implementation analysis and follow-up to assure customer satisfaction and proper utilization of the applications.
· Assess customer needs based on their established workflow, skill levels, and specialties.
· Provide functionality presentations, training, on-site implementation and support, prior to, during, and after go live for customers in assigned territory.
· Present and maintain a professional image of all EndoSoft Applications.
· Provide feedback to management personnel regarding application enhancements and suggestions for improvement.
· Upselling and cross-selling to existing customers in assigned territory
· Use knowledge and background in GI or software to assist in ongoing collaboration and training of peers and colleagues.
· Other duties as assigned.

COMPETENCIES:
· Customer Service – Responds promptly to customer requests for service and assistance
· Solicits customer feedback to improve functionality and overall service.
· Oral Communication – Territory managers must be able to effectively and persuasively communicate with customers, prospects, clinical staff, IT and healthcare administrators
· Listening – Must be an excellent listener and have the ability to share customers thoughts with EndoSoft management
· Written Communication – Must have the ability to write clearly and concisely, adjusting style based on the specific needs of each recipient. Present proposals and numerical data effectively.
· Self-motivated individual with the ability to work independently as well as in a team environment
· Organized and sales process minded
· Ability to travel extensively within assigned territory
· Basic knowledge of operating systems, network/server technologies, EMR, EHR, HL7, DICOM, PACs and other related software, equipment, and functions
· Develop ongoing knowledge of industry hardware platforms and related equipment used in focus departments (GI/Pulm/ENT/Oncology/Etc)
· Ability to prioritize and multitask
· Ability to maintain confidentiality of both customer and EndoSoft information
· Interact and collaborate effectively with peers and colleagues
· Must be detail-oriented and work within specific deadlines

SUPERVISORY RESPONSIBILITY:
This position is an individual contributor role.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working from a home office, while being able to travel to customer facilities on a regular, weekly basis. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands to successfully perform the essential functions of this job are as follows:
· While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer keypad and cell phone, reach, pick up, move, stoop, kneel to install related computer equipment and software installs.
· Ability to manage the stress associated with weekly field travel and territory management.
· The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are generally, Monday through Friday. Territory Managers need to be available when prospects and customers are available. Days and hours of work, including travel to customer locations will vary.

TRAVEL:
Ability to travel 60% of the time, both planned and on short notice, primarily domestic but on occasion international.
JOB QUALIFICATIONS:
· Minimum Education: Bachelor’s degree in related field.
· Clinical Knowledge of the primary space of Gastroenterology is necessary.
· Minimum Experience: 5 years of experience selling, supporting and / or working in the medical field. Related experience with electronic health records, Endoscopy Nursing or Technician preferred.
· Working knowledge of the healthcare industry, especially healthcare software
(EHR/EMR), Hospital, ASC and physician’s office workflow preferred.
· Valid Driver’s License, reliable automobile transportation and ability to maintain automobile insurance a must.
· Ability to pass a background check and drug screen (as applicable with state law).

OTHER DUTIES:
Please note this job description is not designed to be a comprehensive listing of
activities, duties or responsibilities that are required of the Territory Manager. Duties, responsibilities, and activities may change at any time with or without notice. We realize work isn’t just a job to you. It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits,
as well as short term and long disability and life insurance, flexible schedules, parental and adoption leave, so you can be ready for where life can take you.
EndoSoft… Equal Employment Opportunity for All.
It is the policy of EndoSoft to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in
the uniformed services, and any other characteristic protected by applicable federal, state or local law.’

Job Type: Full-time

Pay range: $75,000-$100,000
Plus Commission

Benefits:
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance

Schedule:
· Monday to Friday

To Apply to this Position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

The Field Service Engineer plays a key role in building and maintaining the client relationships of EndoSoft solutions. The Field Service Engineer will work with clinical staff and IT to determine ideal workflow using EndoSoft applications and seamless integration with other electronic health systems. They will support Endosoft’s software systems, provides troubleshooting, technical assistance and training to software users. As well as, being the principle contact for customers in assigned territory.

JOB ACCOUNTABILITIES:
· Responds to client inquiries concerning software operation and troubleshoot system software and operator problems.
· Provide training to clients on use of software.
· Work with client relations team to ensure customer satisfaction by pro-actively contacting customers to inquire on software performance and customer satisfaction.
· Work with sales staff or independently to upsell existing clients in assigned territory.
· Coordinates activities with help desk, network services, or other information systems groups.
· Provide training, on-site implementation and support prior, during and after Projects for assigned territories.
· Post-implementation analysis and follow-up to assure client satisfaction and proper utilization of the application.
· Support and resolve client requests related to EndoSoft applications as assigned.
· Create, update and close ERP tickets for clients within your territory.
· Assist in testing, implementing, and maintaining Endosoft applications.
· Assess client needs based on their established workflow, skill levels and specialties.
· Work on multiple projects, concurrently, and meet deadlines.
· Develop expert knowledge of EndoSoft applications.
· Provide feedback to supervisors and other management personnel regarding application enhancements and suggestions for improvement.
· Assist sales team with Demo and product presentations
· Maintain an effective working relationship with the user community, supervisor, and other department staff members.
· Work with other departments as needed to find solutions to customer concern or complaints, including but not limited to Sales, Support, and Product
· Present and maintain a professional image of the EndoSoft Application Support Department.
· Professional phone and e-mail etiquette.
· Maintain excellent customer service, high level of energy and enthusiasm to clients.
· On-call duties as assigned, relating to EndoSoft user issues after hours’, weekends, and holidays.
· Other duties as assigned

COMPETENCIES:
· Ability to maintain confidentiality and interact and collaborate effectively with others.
· Ability to work in a multi-task high-stress environment.
· Strong organizational and problem-solving skills.
· Excellent listening, writing, speaking and videoconference presentation skills
· Speaks clearly and persuasively in positive or negative situations
· Identify and resolve problems quickly and efficiently
· Excellent group training/instruction skills.
· Exhibits high attention to detail
· Exhibits patience and persistence in the face of obstacles
· Customer/Client Focus
· Technical Capacity
· Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance
· Gathers and analyzes data skillfully
· Adapts well to change
· Spanish or other languages a plus
· Dynamic thinking in fast-paced environment

SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working out of a home office, while being able to travel to client sites. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands to successfully perform the essential functions of this job are as follows:
• While performing the duties of this job, the employee is regularly required
to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
• Ability to uphold the stress of traveling.
• The employee is occasionally required to climb or balance; and crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and
occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are Generally Monday through Friday, 8:30 a.m. to 5 p.m. An appropriate level of communication about expected hours of work between the remote employee and supervisor will be agreed to as part of the discussion process and will be more formal during the trial period. With on call duties as assigned relating to EndoSoft user issues after hours’, weekends, and holidays.

TRAVEL:
Ability to travel up to 60% domestic and international to customer sites for installation, upgrades, implementations, and training.

JOB QUALIFICATIONS:
· Bachelor’s degree in Computer Science, Healthcare Informatics, or related field.
· Experience in Client Software Support, Software Training, or Healthcare preferred.
· Working knowledge of the healthcare industry, especially healthcare software
(EHR/EMR), Hospital, ASC and physician office workflow
· Familiarity with CRM/ERP system, Hospital Information System (HIS), Physician Practice Management systems, Project management software, and Microsoft Office software.
· Fluent in Spanish
· Valid Driver’s License

Pay Range: $50,000-$70,000 yearly

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

To Apply to this Position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com